Help and FAQ

General Information

TOMIS Information
Who to Contact for Help
TOMIS Definitions

Driver License Information
Who to Contact for Help
Driver License Definitions

Title & Registration Information
Who to Contact for Help
Title & Registration Definitions

Sex Offender Registry Information
Who to Contact for Help
Sex Offender Registry Definitions

Orders Of Protection Information
Who to Contact for Help

Wanted Persons Information
Who to Contact for Help

TN Methamphetamine Intelligence System
Who to Contact for Help
How to Request Access

Homeland Security Information Network
Who to Contact for Help
How to Request Access



General Information

How do I become a registered user?
Each agency currently registered to use the ICJ Portal has an assigned system administrator. For contact information regarding your agency’s administrator, please e-mail: Deborah Stewart at Deborah.Stewart@tncourts.gov

Who do I contact concerning system issues?
If you need technical assistance, contact:

Web Help & Application Management
Phone: (629) 888-5870 or toll-free at 1-888-890-8183
E-Mail: apps.support@tn.gov

I have forgotten my user-id and/or password, who do I contact?
Please contact your Agency Administrator for assistance.

When I attempt to log on, I receive the message 'User X is already logged in' but I am not logged on. How do I log in?
You will receive this message when you have logged on to the portal from another computer and then closed the browser without logging off.

To log in on the computer you are currently on, you will need to: (1) go back to the last computer you accessed the portal from; (2) log in to the portal; (3) log off the portal using the 'Log Off' option located on the top-right or bottom-right of the screen. You may now access the portal from another computer.

Photographs are not printing out on the printer.
Add "https://apps.tn.gov/" to your TRUSTED SITES in your browser settings.


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TOMIS Information

Who to Contact for Help

If you have questions about the Tennessee Department of Correction (TDOC) information presented, contact:

Tennessee Department of Correction
ATTN: PIO/FOIL
320 6th Avenue North
4th Floor, Rachel Jackson Building
Nashville, TN 37243-0465
Phone: (615) 741-1000, ext. 8144
E-mail: TDOC.webmaster@tn.gov

If you have questions about the Board of Probation and Parole (BOPP) information presented, contact:

Board of Probation and Parole
ATTN: Randy Gibson
404 James Robertson Parkway, Suite 1418
Nashville, TN 37243-0850
Phone: (615) 741-5701
E-mail: Randy.Gibson@tn.gov

If you need technical assistance, contact:

Web Help & Application Management
Phone: (629) 888-5870 or toll-free at 1-888-890-8183
E-Mail: apps.support@tn.gov


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TOMIS Definitions

TOMIS ID – An 8-digit number assigned by the Department of Correction that identifies the offender in the Tennessee Offender Management Information System (TOMIS).

Location – Facility or Office supervising the Offender.

Supervision Status – Current supervision of the offender:

TN Sex Offender – Flag indicating offender has been convicted of a sex offense in Tennessee.

History of Escapes – Indicates offender has escaped or attempted to escape.

Active Detainers – Flag indicating whether offender has active detainers.

Sentence Begin Date – Start date of the sentence(s).

Length of Sentence(s) – Offender’s maximum sentence in years, months and days; or Death, Life without Parole or Life.

State Identifier (SID) – A unique number assigned by the Tennessee Bureau of Investigation (TBI) when the offender’s fingerprints are verified.

SMT Sequence Number – Scars/Marks/Tattoos (SMT) Sequence number used to uniquely identify one image in a multi-image SMT.


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Driver License Information

Who to Contact for Help

If you have questions about the Tennessee Department of Safety (TDOS) Driver License information presented, contact:

Tennessee Department of Safety
Financial Responsibility Section
1150 Foster Avenue
Nashville, Tennessee 37210
Phone: (615) 251-5258 or Fax: (615) 253-2093
E-mail: FinResp.Safety@tn.gov

If you have questions about using the Integrated Criminal Justice Portal, contact:

Web Help & Application Management
Phone: (629) 888-5870 or toll-free at 1-888-890-8183
E-Mail: apps.support@tn.gov


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Driver License Definitions

License Type – The current status of an individual’s specified privilege type.

Non-CDL Status – The current status of an individual’s state-approved driver’s license.

CDL Status – The current status of an individual’s federally-approved commercial driver’s license.

Duplicates Issued – The number of times the individual has had a duplicate license issued.

Handgun Permit Status – The current status of a handgun permit:

Handgun Permit Duplicates Issued – The number of times the individual has had a duplicate handgun permit issued.

Endorsements – Any endorsements on a Driver License (not a permit) which authorize the operation of specified types of vehicles or the operations of vehicles carrying specified loads.

Restrictions – A restriction applicable to a driver license.


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Title & Registration Information

Who to Contact for Help

If you have questions about the Tennessee Department of Revenue's Title & Registration information presented, contact:

Tennessee Department of Revenue
Andrea Martin
Phone: (615) 532-5062
E-mail: Andrea.Martin@tn.gov

If you have questions about using the Integrated Criminal Justice Portal, contact:

Web Help & Application Management
Phone: (629) 888-5870 or toll-free at 1-888-890-8183
E-Mail: apps.support@tn.gov


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Title & Registration Definitions

Plate – Please contact the Tennessee Department of Revenue for Plate status of 'No Plate Information'.

Issued – The year a plate was issued.

Class – Identifies a type of registration plate or license plate of a vehicle (i.e. Specialty Plate, Private Passenger Plate, etc.).

Type (Vehicle) – The type of vehicle operated for the transportation of persons or property.

Lessor – Information regarding a lease-holder on the vehicle.

Lien – Information regarding the lien-holder on the vehicle.


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Sex Offender Registry Information

Who to Contact for Help

If you have questions about the Tennessee Bureau of Investigation Sex Offender Registry information presented, contact:

Tennessee Bureau of Investigation
ATTN: Margie Quin
901 R.S. Gass Blvd.
Nashville, Tennessee 37216
Phone: (615) 744-4264 or toll-free 1-888-837-4170
E-mail: Margie.Quin@tn.gov

If you have questions about using the Integrated Criminal Justice Portal, contact:

Web Help & Application Management
Phone: (629) 888-5870 or toll-free at 1-888-890-8183
E-Mail: apps.support@tn.gov


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Sex Offender Registry Definitions

Classification – Identifies the offense for which a person must register as being Sexual or Violent.

Current Status – The current status of the registration:

Date of Entry – Date of entry of Sex Offender Registry record.

Agency – Agency which last updated information in the Sex Offender Registry for this offender.

Officer – Officer which last updated information in the Sex Offender Registry for this offender.

Reporting Type – Type of reporting last entered to Sex Offender Registry:

Checked for Warrants – Indicator reflecting whether a warrant check was done at time of entry.

Checked for Criminal History - Indicator reflecting whether a criminal history check was done at time of entry.

Photographed – Indicator reflecting whether a photograph was taken at time of entry.

Fingerprinted – Indicator reflecting whether fingerprints were taken at time of entry.

Fee Paid – The fee paid for entry into the Sex Offender Registry.

State ID (SID) – A number issued by TBI’s Automated Fingerprint Identification System (AFIS) based on submitted fingerprints.

FBI# - A number issued by the FBI’s Automated Fingerprint Identification System (AFIS) based on submitted fingerprints.

TOMIS ID - An 8-digit number assigned by the Department of Correction that identifies an in-state offender in the Tennessee Offender Management Information System (TOMIS). If the individual is an out-of-state offender, the 8-character identifier is assigned by the TBI’s Sex Offender Registry. The TOMIS ID for an out-of-state offender will begin with the letters ‘SO’ followed by a number.

BOPP/Supervision – The BOPP agency and officer currently assigned to the offender.


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Orders of Protection Information

Who to Contact for Help

If you have questions about the Tennessee Bureau of Investigation Orders Of Protection information presented, contact:

Tennessee Bureau of Investigation
ATTN: Katie Black
901 R.S. Gass Blvd.
Nashville, Tennessee 37216
Phone: (615) 744-4072 or toll-free 1-888-837-4170
E-mail: Katie.Black@tn.gov

If you have questions about using the Integrated Criminal Justice Portal, contact:

Web Help & Application Management
Phone: (629) 888-5870 or toll-free at 1-888-890-8183
E-Mail: apps.support@tn.gov


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Wanted Persons Information

Who to Contact for Help

If you have questions about the Tennessee Bureau of Investigation Wanted Persons information presented, contact:

Tennessee Bureau of Investigation
ATTN: Katie Black
901 R.S. Gass Blvd.
Nashville, Tennessee 37216
Phone: (615) 744-4072 or toll-free 1-888-837-4170
E-mail: Katie.Black@tn.gov

If you have questions about using the Integrated Criminal Justice Portal, contact:

Web Help & Application Management
Phone: (629) 888-5870 or toll-free at 1-888-890-8183
E-Mail: apps.support@tn.gov


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TN Methamphetamine Intelligence System

Who to Contact for Help

If you have questions about the Tennessee Methamphetamine Intelligence System (TMIS), contact either:

Kimberly Litman
Tennessee Meth Task Force Office
Phone: (423) 752-1479
Fax: (423) 267-8983
E-mail: kalitman@rid-meth.org

OR

Gregg Holt
Tennessee Meth Task Force Office
Phone: (423) 752-1479
Fax: (423) 267-8983
E-mail: gholt@rid-meth.org


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How to Request Access

In order to gain access to TMIS, please send your Name, Title, Agency, Address, Contact Number, User ID and Password (must be at least 6 characters – recommend including at least one number or symbol) either via your official e-mail or on your department letterhead via fax or U.S. Mail:

Kimberly Litman
E-mail: kalitman@rid-meth.org

OR

Gregg Holt
E-mail: gholt@rid-meth.org

Fax: (423) 267-8983

U.S. Mail:
Tennessee Methamphetamine Task Force Office
1110 Market Street
Ste 332
Chattanooga, TN 37402


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Homeland Security Information Network

Who to Contact for Help

If you need help with the Homeland Security Information Network (HSIN), contact:

HSIN Helpdesk (24 x 7)
Toll free: (866) 430-0162


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How to Request Access

There are two options to gain access to the Homeland Security Information Network (HSIN).

Option One:
Nominations may be submitted by current HSIN members to Larry G Lewis, the HSIN-TN Program Manager, on the Nomination form spreadsheet which is located in the Document Library of all 3 Tennessee portals titled "HSIN Nomination Procedures". This is the preferred method for requesting access.

Option Two:
Have your supervisor or agency head request access in writing on agency letterhead or official e-mail containing their contact information for verification. The request must designate who should be granted this access and include Name, Title, Street Address, E-mail Address and Phone Number.

Forward option two requests for access to:

Sgt. Larry G Lewis
TN Highway Patrol
Law Enforcement Liaison
TN Office of Homeland Security
Tennessee Tower 25th Floor
312 Eighth Ave. North
Nashville, TN 37243
Office: (615) 253-2115
Fax: (615) 253-5379
E-mail: larry.g.lewis@tn.gov


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